Payment failures

If a payment fails, Guara Cloud follows a gradual process to give you time to resolve the situation before any impact on your services.

What happens when payment fails

The process follows a clear timeline:

Day 0-5: Automatic retries

• The invoice is issued and Stripe tries to charge your card automatically.
• If the first attempt fails, Stripe retries over the following days.
• Your services continue running normally.
• The dashboard shows a pending payment warning.
• You receive an email informing you about the failure with a link to update your payment.

Day 6-10: Failure notice

• If automatic retries fail, you receive an email with a link for manual payment.
• The dashboard continues showing the warning.
• Your services still run normally.

Day 11-15: Final warning

• You receive a final warning email.
• Your services still work, but the situation needs to be resolved urgently.

Day 16+: Services restricted

• New deploys and scaling are blocked.
• Your existing services continue running, but you cannot create new projects, deploy, or scale.
• The dashboard shows a red suspended account alert.

How to resolve

To resolve a payment failure:

1. Go to Billing in the dashboard.
2. You will see the pending invoice with the option to pay manually.
3. If needed, update your credit card through the Stripe portal.
4. Once the payment is confirmed, your services are restored immediately.

You can also access the Stripe portal directly to pay the pending invoice or update your payment method.

After resolution

When the outstanding payment is settled:

• Your subscription returns to active status immediately.
• All services that were restricted go back to normal operation.
• You can deploy and scale services again.
• No additional action is needed.